Over the past few months, I've been getting a number of calls on the landline from banks (Which Bank?), but instead of someone on the other end asking to speak to "such and such", I'm instead told that all of the operators are currently busy, and that I've been placed into a queue.
There are a few problems with this:
- I have no idea who it is you're looking to speak to (etiquette, anyone?)
- You're wasting my time
- If your operators are currently busy, get them to ring me when they're not!
It's gotten to the point where I hear the message and hang up. If these companies aren't going to provide decent customer service (they shouldn't be ringing anyway) by putting an actual operator on the phone when they call, I don't want to have to deal with them or waste my time WAITING to deal with them!
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