Just writing to agree with you that Computers Now in North Sydney are fantastic. Two weeks ago my less than 2 year old MacBook Pro died – it just wouldn’t start. I went to an unnamed Apple repair centre (large chain) and was told it would take 8-10 days for a diagnosis. I explained to them that it’s my work computer and is very much in use all the time, so I can’t wait for 10 days. Their response was, “we have 80 – 100 computers in the back to be looked at and they’re all work computers too”. I just walked out of there completely irritated, partly because 8 – 10 days for a diagnosis is unacceptable, and partly because of the appaling customer service.

Computers Now had the laptop diagnosed, repaired and back to me in a week. I’m a huge fan now.

Meg

1) They quickly diagnosed what was a simple problem by taking it out back and confirming that the battery was at fault.
2) I was able to book in the battery and now have a replacement on order (after confirming that there is a problem with the battery), with the added bonus of not having to be without my laptop for up to 2 weeks (according to the other store).

It’s good customer service to believe you, and let you take your own computer home with you?