I just wanted to thank the service department at the North Sydney store of Computers Now for being so damn GOOD.
The battery in my MacBook Pro decided to die today:
It wasn't recognised by the computer, and didn't charge.
I first went to an unnamed store, where I was quoted a 2-week turnaround time for a technician to diagnose and fix the problem with the computer (even though I demonstrated it was a battery problem by swapping in another, which charged). Losing the entire computer would be like a stake in the heart at the moment, so I declined and walked out the store.
I decided to try up the road at Computers Now in North Sydney, as I had good experiences with them in the past. I explained the problem, and that I had a hunch the battery was at fault. The woman at the service desk took the computer (and battery) out the back, and returned a few minutes later, confirming the battery was faulty (I saw them swap it out for another), and that they'd order a replacement from Apple for me. I was in and out of the store in under 5 minutes, and I got to keep my computer. Now that's customer service!
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